- 6 November 2021
- Categorising comments, monitoring of emotions, SentiBrand
Shopping is a constant part of our lives. Every day, we come into contact with a huge number of more or less recognizable brands and companies. However, only some of them we choose more often and more willingly. Sometimes it happens completely automatically. Why does this happen and what determines our choice? It is probably emotions.
Brand loyalty vs. brand strength. What determines our choice?
There’s no denying and it’s been proven that our purchasing decisions are mostly influenced by emotions and the bond that a brand has developed with us. A recent study conducted by Deloitte entitled “From disparate signals to transformative action. The latest research by Deloitte “From disparate signals to transformative action” shows that emotional attachment to a brand is a decisive factor when making purchases for a group of 80% of consumers. In turn, 62% of them declared that they have some kind of relationship with a given brand.
– The brand-consumer relationship is a particularly important factor in sales strategy because it is directly related to customer satisfaction. We as manufacturers are constantly challenged to create better and better offers that meet consumer expectations,” – reads the report.
For what purpose do we shop? Consumers often shop primarily to improve their mood. Nowadays, the purchase of a particular good or service does not have to be dictated by discounts, promotions or low prices. The key here is the mentioned emotions. They are the reason why some of our purchasing decisions are not very rational, made on impulse and at the moment.
So, what can a brand do to generate emotions and become even more liked and recognized by consumers? What is the secret and power of the biggest brands and their messages? Apart from emotions, it is important to build positive associations in the recipients. It is worth remembering to adjust the communication strategy to the target group. An advertising campaign addressed to teenagers should look different from one addressed to people aged 40+.
Visual identity also plays a huge role in consumers’ perception of a brand. We live in a world of short information, slogans and signs. That is why logos, colors, symbols and general aesthetics of products are important. All this also creates the image of the company according to the buyer and has a bearing on building a relationship between him and the brand.
The basis is brand loyalty and trust
Today’s market abounds in various brands, and more and more are created all the time. We are almost flooded with various products and symbols, often not knowing what it all means. However, companies that enjoy the greatest recognition and consumer choice are not resting on their laurels and are constantly developing their offers. The key is to constantly work on the image because without this, it is impossible to maintain the leadership position.
In the aforementioned Deloitte report we read that if a brand wants not only to stay on the market, but above all to boast of constant trust, it needs constant work and listening to consumers. This means staying up to date with the ever-present changes and new trends. Without this, it will not be possible to maintain the highest standards and respond to the preferences of as many customers as possible.
The consumer who has established a bond with the brand is then not only a recurring generator of profit, but also an engaged recipient. Building long-term partnerships with consumers means, above all, responding responsibly and effectively to their needs. More and more companies emphasize personalization and considering individual preferences of consumers to provide them with the most suitable benefits.
Many factors contribute to the choice of a particular brand, but first there are positive emotions and associations. To build them, we need a dialogue with consumers, a trusting answer to their needs as well as building the opinion of a unique brand, positively distinguishing itself from the competition. We can easily learn about emotions by analyzing media, including blogs, news portals, internet forums and most of all social networking sites. That’s what Sentimenti tools are for.« Vaccine misinformation on social media – topic-based content and sentiment analysis of Polish vaccine-deniers’ comments on Facebook Why is it better to examine the 8 emotions in a text instead of just analyzing the sentiment? »